Official Site® | Ledger.com/Start® | Getting started

Why choose Ledger? (short)

Ledger hardware wallets are designed to keep your private keys offline while letting you manage many cryptocurrencies with Ledger Live. Choosing a hardware wallet improves security by separating signing keys from internet-connected devices. This guide focuses on practical next steps to get a Ledger device ready and keep funds safe.

First steps: Out of the box to ready

1. Unbox and verify

When your Ledger device arrives, verify packaging seals and the included card(s). Only use the official Ledger.com/Start page for setup; avoid third-party instructions during initial setup.

2. Install Ledger Live

Download Ledger Live from the official site. Ledger Live is the companion app for initializing your device, installing app support for specific coins, and performing secure transactions.

3. Create a new device (or restore)

Follow on-screen prompts: create a PIN, write down your recovery phrase on the provided recovery sheet, and confirm the phrase on the device. Never store the recovery phrase digitally or share it.

4. Add accounts & apps

In Ledger Live, add the coin accounts you want to manage and install the corresponding apps on the device. Always update firmware only via Ledger Live when prompted.

Safety best practices (must-read)

The single most important rule: your recovery phrase is the master key. Anyone with it can take your assets. Treat it like cash — offline, secure, and private.

Do

• Use only the official Ledger downloads and pages listed below.
• Keep firmware and Ledger Live up to date via official prompts.
• Store recovery phrases in a secure, offline place (consider metal backup solutions).

Don’t

• Never type your recovery phrase into a computer, phone, or website.
• Never share screenshots or photos of your recovery phrase or PIN.
• Avoid purchasing used wallets that aren’t factory sealed.

Troubleshooting & support

If you encounter errors during setup—device not recognized, unexpected prompts, or recovery phrase issues—stop and consult official support. Ledger provides step-by-step help and verified articles to resolve common issues safely.

When to contact support

Contact official support only if you confirm the contact endpoint is from Ledger.com (links below). Beware of phishing emails and social media DMs claiming to be Ledger support.

Official links (10)

Use these official Ledger pages when setting up, troubleshooting, or learning more. Always confirm you are on ledger.com domains before taking any action.